This page explains the process that takes place when you comission me to create your memorial stone.
Whether it's by e-mail, letter, telephone, or in person - the first step is to get ahold of me. I prefer the telephone for the first contact, so we can actually have a conversation, but e-mail is good too. If you contact me by e-mail or letter, put your phone number in the message. If you come in person, then please call first to set up a time.____________________________________________________________
Don't try to design everything out before you talk to me. The best ideas will come as we work together. Many people have no idea whatsoever what they want, and they are always amazed at the ideas we come up with. On the other hand, I do get clients all the time that have every little detail planned out. If this is the case, then keep your mind open to other ideas or refinements. When we get an idea I will do a very rough drawing to show the placement of lettering and pictures, etc. If everything sounds good and you feel comfortable with the ideas and the price, we will fill out a work order. You will pay half down with the order. The second half is not due until you approve the final work in stone. This is how I guarantee your satisfaction. You are in control of the project, because you are in control of the checkbook. After the work order is filled out we will move on to the next phase of the project.
You will gather together the reference materials I'll need to do the work, photos, baseball gloves, ballet slippers... you get the idea. I will then do a series of layouts, beginning with one side of the stone. We will make the necessary changes and refinements until we get it right. Then we will do the same thing with the other side of the memorial. This is where e-mail comes in handy.
Most of the layout work is done back and forth by e-mail. When the layout is just right you will give me the "Go Ahead" by approving the final layouts by e-mail or in writing.
The Work In Stone
This is where it all comes together. I will work from the approved layouts and create the memorial. This part can be kind of difficult for you because you are basically waiting for me to finish. It usually takes from 30 to 90 days. You can always check the progress of the work by calling. I can take pictures and e-mail them to you, or you can check the "Work In Progress" section of this site to see if pictures of your stone's progress are posted. When the stonework is completed we will make arrangements for your final approval. We can do this by e-mail or in person, however you wish. When you are totally satisfied with the finished memorial you will pay the final balance. We take care of the delivery and installation.
This Is Important
I will do my best to keep to a timely schedule, but the quality of the work must come first. I absolutely will not be rushed. I am guaranteeing your satisfaction, so you will have to be patient with me. I promise you it will be worth the wait.
The fact is, in the coming years, it won't matter how long it took to create your memorial... It won't even really matter how much it cost. The only thing that will matter in the years to come is how it looks. Period.